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Charging won't start
- Check that the connector is fully inserted into your car.
- Check that you have selected the connector shown on the charger.
- Check for an error message in the app, on the charger or in your car. Contact support if you still need help.
Charging won't stop
- Open the charging session in the app or interface you used to start it.
- Select stop and wait for confirmation.
- Contact support if charging does not stop.
The connector is stuck
- Check that charging has stopped.
- Use your car's charging-port release function. Follow the vehicle manufacturer's instructions.
- Contact support if the connector is still stuck.
Payment and receipts
- Find the charging session in the app or payment service you used.
- Look for the receipt in your charging history or email.
- For payment queries, contact the provider through the app or using the details on your receipt.
